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Drawn from lessons learned from the trenches, after 15+ years’ experience in implementing IT solutions, here is a list of ten key contributors to project success. Of course, projects and customers will always be unique, so what works well in one case may not work in another.
So you have decided to invest in Field Force Automation? A good idea: it enables you to enhance your customer service and to reduce operational costs by 25%. Field Force Automation projects can be quite complex, requiring the integration of mobile devices, mobile applications and back office processes. In order to achieve the best results there are six important things to keep in mind.
XML Web services brought a breeze of fresh air in the way B2B interactions happen in today’s digital world. Logistics, transportation, invoicing and other retail sectors were revolutionized, since real-time updates for everything were now possible.
Taking into account the budget, resource, and staffing pressures organisations are facing today, IT service providers and IT departments have had to figure out how to do a whole lot more with a whole lot less. IT service management (ITSM) has been used over the years to enable IT organisations to answer such a demand. By shifting from a technology delivery approach to a process approach for providing customer service, it has created efficiencies and introduced structure.
At TRASYS, we treat our customers like kings. With one exception. If we see that the business case for an IT project is missing or of poor quality, then we try to start a minor palace revolution.
There are several reasons why a business case is a paramount element of any IT project:
Security is a peculiar thing. There never seems to be any problem with it. You hardly ever hear of big companies being hacked or of specific cases of industrial espionage through spearfishing, of organisations losing confidential data or of consumer services being halted by malware. The same thing happens if you ask your own IT team how things are going. Everything is always under complete control, judging by the smiles on their faces. But how can you be sure?
Every organisation that develops software wants to minimise the work needed to build new IT systems. But no matter how effective a development process may be, a real reduction in the work will only be achieved if one stops reinventing the wheel and starts reusing software.
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