IT Management
We face risks all the time but we have learned to manage them by making smart decisions, both in our personal lives and in our professional environment. The question is, are we really making the smartest decisions to fully protect our companies?
Taking into account the budget, resource, and staffing pressures organisations are facing today, IT service providers and IT departments have had to figure out how to do a whole lot more with a whole lot less. IT service management (ITSM) has been used over the years to enable IT organisations to answer such a demand. By shifting from a technology delivery approach to a process approach for providing customer service, it has created efficiencies and introduced structure.
Market changes and new possibilities such as flexible working require companies to be able to re-evaluate decisions and implement new ideas quickly, including for IT. So clearly there needs to be a close partnership between business and IT on a continuous basis. A one-shot exercise to define an IT strategy is simply not enough.
