Enterprise Mobility
In order for banks to streamline all their mobile initiatives, they need to adopt a mature digital operating model. This will result in four major benefits.
So you have decided to invest in Field Force Automation? A good idea: it enables you to enhance your customer service and to reduce operational costs by 25%. Field Force Automation projects can be quite complex, requiring the integration of mobile devices, mobile applications and back office processes. In order to achieve the best results there are six important things to keep in mind.
Barriers to field force management optimization are strong. Besides the common resistance to a change of staff, there may be limited budget, resistance from the IT department and the complexity of an integration with legacy systems. Here are five more situations that can go wrong.
All sorts of different companies are now considering mobile applications, or apps – a mobile extension of their ERP system on a tablet. And they work! But are they really designed for a mobile worker’s needs? There’s often a lack of workflow support, and no integration with the organisation’s other systems, which mobile workers need.
