A dedicated helpdesk to support Mithra's development

Stijn Vlaminck, IT manager of the Mithra Group, tells us how collaboration with Computerland of the NRB Group has made it possible to meet the ever-growing needs of the Liege-based company.
For more than twenty years, Mithra has been developing innovative products in women's health. The company is considered a benchmark in the biotechnology sector.
Mithra is growing rapidly and therefore needed to increase its IT resources. The historic collaboration with Computerland, a member of the NRB Group, has enabled the Liège-based company to have tailor-made solutions, perfectly adapted to its needs in research and development as well as in pharmaceutical manufacturing.
Today, the company offers a faster and more efficient response to its users' requests. To achieve such a result, Computerland, a subsidiary of the NRB Group, trained an external helpdesk in the necessary interventions and developed a dashboard offering better collaboration between the various departments. Results were immediate, with more structured interventions and reduced latency. Computerland also made its Microsoft expertise available. It has been entrusted with numerous projects, such as Power App, Database Manager and SharePoint. 
Mithra draws many positive points from working with the NRB Group subsidiary, both in terms of reliability and experience with companies of similar size. This work was all the more fruitful because it was carried out in complete transparency, with an audit and drafting of procedures carried out jointly. “Computerland's professionalism has created a relationship of trust with users and IT,” explains Stijn Vlaminck, Group IT Manager Mithra.
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