Case stories
Contrary to what one would expect, the implementation of ERP does not necessarily have to be long and tedious. Hardly four months have passed since its implementation with Liege Airport showing that renewing software does not need to be a long-lasting operation. The airport opted for an All-in-One SAP solution and awarded the assignment to NRB.
ORES, the Walloon electricity and gas networks operator, supplies energy to 1.5 million outlets in 197 Walloon communities, worth an annual turnover of over 500 million euro. 3 million invoices are printed every month. This is a colossal job that has recently been outsourced to NRB.
There are about 1,000 employees at Sibelga, of whom 750 working on computers. They call the NRB service desk about 800 times a month. On average, 650 of these calls are now being resolved immediately.
ISS called on the expertise of the NRB Group to develop a quality control system suitable for mobile use. Afelio, the subsidiary of NRB that deals with mobility, listened attentively to what ISS wanted, developed the application, and put it in production after a successful test phase.
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