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The technology landscape is changing fast and is reshaping many industries at a pace that has never been seen before. Companies and public organisations need to innovate faster, to be more efficient, more agile, more customer-centric and to ensure their continuity and security. At NRB, we aim to support our customers in the running, the optimisation and the transformation of their business by offering a complete range of ICT services and solutions.

NRB energises ORES

ORES, the Walloon electricity and gas networks operator, supplies energy to 1.5 million outlets in 197 Walloon communities, worth an annual turnover of over 500 million euro. 3 million invoices are printed every month. This is a colossal job that has recently been outsourced to NRB.

English

Servicedesk lost 80% van Sibelga’s aanvragen op in de eerste lijn

Bij Sibelga werken 1.000 mensen, waarvan er 750 een computer gebruiken. Zij telefoneren ongeveer 800 keer per maand naar NRB’s servicedesk. Gemiddeld worden nu 650 van die oproepen onmiddellijk opgelost. Jean-Louis Mapessa: “Dat ligt in lijn met het slaagpercentage van 80% dat we vereisen, wat ons veel tijd en geld bespaart. Bovendien zijn mijn collega’s veel gelukkiger wanneer hun computerproblemen snel opgelost worden.”

Dutch

NRB stopt zijn energie in ORES

De Waalse beheerder van de elektriciteits- en gasnetten ORES voorziet energie aan 1,3 miljoen afnamepunten en 198 Waalse gemeenten. Goed voor een jaaromzet van ruim 500 miljoen euro. Daarvoor worden er maandelijks 3 miljoen facturen afgedrukt. Een kolossaal werk dat sinds kort wordt uitbesteed aan NRB.

Dutch

NRB met son énergie au service d’ORES

Avec plus de 1,3 million de points de fourniture et 198 communes wallonnes desservies – pour un chiffre d’affaires dépassant les 500 millions d’euros – le gestionnaire des réseaux de distribution d’électricité et de gaz naturel ORES est amené à émettre et imprimer chaque année 3 millions de documents et factures. Un travail colossal qui est depuis peu pris en charge par NRB.

French

Une application mobile pour automatiser le contrôle qualité et générer des rapports

ISS a fait appel au Groupe NRB pour développer une application mobile destinée au contrôle de la qualité. Afelio, filiale de NRB spécialisée dans le domaine du mobile, a pris en charge l'ensemble des opérations : analyse des besoins, conception et développement de l'application, testing et mise en oeuvre.

French

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News

Published on 06/09/2017

The RTBF project honored.
The SAP S/4 Hana project, realized by NRB for the RTBF, was awarded a "SAP Golden Award" at the SAP Forum on September 6th.

Published on 19/06/2017

NRB obtained the renewal of its Partner Center of Expertise certification from SAP

News

Events

18/10/2017 from 12h00 to 19h00

Mainframe Day 2017: Legacy and Mainframe modernization
The « NRB Mainframe Days 2017 » will take place on:
- the 18th of october at the Hôtel Parc Belair,111 Avenue du Dix Septembre, 2551 Luxembourg
- the 19th of october at the Crowne Plaza Brussels Airport Hotel, Da Vincilaan 4, 1831 Diegem

Events

  • Mainframe Day 2017: Legacy and Mainframe modernization
    The « NRB Mainframe Days 2017 » will take place on:
    - the 18th of october at the Hôtel Parc Belair,111 Avenue du Dix Septembre, 2551 Luxembourg
    - the 19th of october at the Crowne Plaza Brussels Airport Hotel, Da Vincilaan 4, 1831 Diegem

Case stories

  • ISS

    ISS called on the expertise of the NRB Group to develop a quality control system suitable for mobile use. Afelio, the subsidiary of NRB that deals with mobility, listened attentively to what ISS wanted, developed the application, and put it in production after a successful test phase.

  • Ores

    ORES, the Walloon electricity and gas networks operator, supplies energy to 1.5 million outlets in 197 Walloon communities, worth an annual turnover of over 500 million euro. 3 million invoices are printed every month. This is a colossal job that has recently been outsourced to NRB.

  • Eurogentec

    Eurogentec, an internationally active SME from Liège, commissioned IT service provider NRB to install SAP at its US branch Anaspec.

  • Sibelga

    There are about 1,000 employees at Sibelga, of whom 750 working on computers. They call the NRB service desk about 800 times a month. On average, 650 of these calls are now being resolved immediately.

  • Al sinds 1913 levert de Compagnie Intercommunale Liégeoise des Eaux (CILE) drinkwater aan meer dan 580.000 inwoners van verschillende steden en gemeenten in de Luikse regio. Het bedrijf zette recent de eerste stappen in zijn digitale transformatie door te kiezen voor Office 365 en voor SAP HANA als nieuw ERP-pakket.

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