Running Business Model
Our new business model is dynamic; it is still evolving in order to continuously optimize our flexibility and our capability to be as efficient as possible regarding our customers’ needs.
The structure is based on a two-dimensional matrix model.
The vertical units have a clear sector focus, respectively on the financial sector, the industry, energy & utility companies, the public and social sectors and the international organisations. The verticals have a commercial focus with P&L responsibility, but are also responsible for the satisfaction and the correct servicing of our customers. Project managers and service delivery managers are made available for the vertical units by the delivery entities.
The delivery entities are responsible for a cost efficient service, the management and development of competencies and the quality of the services provided.
Finally, the central services offer all the necessary support to the rest of the organisation.